FAQ

FAQ

How is the hot tub filled?

We will need to use a tap at your location, which we can attach our hosepipe to and fill the tub.

What is the temperature of the hot tub?

The hot tubs heat up to 40 degrees – you can choose your desired temperature from the digital control panel. Please note, the water can take up to 24 hours to heat up in the winter and 12 hours in the summer, so please ensure you have allowed enough time for heating if you are having a special event. This is why we deliver and setup our Hot Tubs on a Thursday to ensure they are fully heated for Friday afternoon.

How long does it take for the inflatable hot tub to be setup?

It takes around 45mins to setup the hot tub. From then it will be a further hour to fill the hot tub with water, depending on your water pressure. The water can take up to 24 hours to heat up in the winter and 12 hours in the summer, so please ensure you have allowed enough time for heating if you are having a special event. This is why we deliver and setup our Hot Tubs on a Thursday to ensure they are fully heated for Friday afternoon.

Are your hot tubs safe for children?

Yes as long as supervised by an adult at all times. We recommend children that can not swim or touch the floor of the hot tub to wear arm bands or use a swimming float.

What we need from you to setup the hot tubs?

A level surface (no gradient or slope) of just over 2.5 x 2.5 meters, a power socket within 7 metres and an accessible tap.

When will you deliver the hot tub?

Delivery of the hot tub will be made on the Thursday. Alternative days are available upon request and subject to availability.

We will contact you the day before your delivery date to arrange a delivery time.

How long does the hot tub stay hot for?

On average your hot tub will stay comfortably warm for around 3-4 hours when being used and heated up to 40 degrees, however this will be less in winter. This is with moderate bubble usage, if the bubble system is constantly ran, your water heat loss rate will increase. The heater will run continuously but the water will lose its heat faster than it heats up.

How do I book a hot tub?

You can check availability and book directly through our website on our booking page, which you can find by clicking here.

Can I use the hot tub indoors?

You can, however we strongly advise against it.

What size are your hot tubs?

You will need a minimum space of 2m x 2m.

How long can I book for?

Our standard hire period is from Thursday – Monday. However, you can book for as long as you want! If you wish to book for over 7 days, we offer an empty and refill service at anytime throughout your booking.

What do you do with the water afterwards?

We are equipped with a powerful water removal pump, which will pump the water out of the tub and down your nearest drain within 30 metres. There will still remain a very small amount of water that will need to be tipped out.

Where do you deliver to?

We deliver throughout Hampshire and also to some of Wiltshire, Berkshire, West Sussex and Surrey. Delivery if free within 15miles of Stockbridge, Hampshire and additional mileage will be quoted for in the price you pay. No hidden delivery fees.

When do you collect the hot tub?

Collection of the hot tub will be made on Monday – we will provide a time the day before.

We also have a pump available to pump the water out to an area or drain within 10 metres of the tub. You do not need to be in when the tub is collected, but we will need access to power to use our pumps – you can hang one of your extension leads out your window if needed.

We will  collect the equipment and be out of your hair in under an hour.

I’ve changed my mind, can I cancel?

We understand that sometimes plans change, therefore if you wish to cancel 2 weeks before your booking date we will allow you to change your booking to a more suitable date, at no additional cost.

Is there a damage deposit?

We do not take a damage deposit on delivery, however by booking and agreeing to our terms and conditions, if the hot tub or equipment are damaged in any way you will be liable for the costs of repair or replacement.

Is there anything I need to do to maintain the hot tub?

You will need to test and treat the water with chemicals to maintain it’s quality if you are booking over a few days. We will provide the chemicals with full instructions and demonstrate what you need to do to ensure you get the most fun out of your hot tub!

How do I pay?

All booking are complete through our online booking system. It’s really simple – you select the days you wish to rent the tub, enter your details and pay to secure the booking.

How many people can fit in a tub?

We have three different sizes of hot tubs:

2-4 person

4-6 person

5-7 person

What happens if it rains?

There is nothing better than being sat in a steamy hot tub with the rain coming down. All equipment is waterproof and the rain isn’t a concern for the hot tub.

Are your hot tubs cleaned?

Our hot tubs are thoroughly cleaned at the end of each booking. We also begin every hire with a brand new filter and a shock dose of chlorine to ensure your tub is safe & clean.

Who is liable for any damages?

The booking party will be held liable for any damages. Please read our terms and conditions thoroughly to avoid any doubt.

What chemicals are used in the hot tub?

Chlorine is used to keep the water clean and healthy. For longer hire, additional pH adjusters may need to added. Full training will be provided, with demonstrations on how to maintain your hot tub throughout the time it is with you.

Can’t find the answer?

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